diffability: we all have different abilities!

Testimonials

"Sandy not only delivers meaningful information about dealing with people with disabilities, she makes us live the experience! I came away with a new respect for anyone who experiences even the mildest of disabilities. I'm also more comfortable about approaching a person with a visible disability. Sandy's sessions are powerful, experiential learning at its best and make a lasting impression."

Arlene Stone, Q.A.A.
President, Barrie/Simcoe County Branch of the Association of Administrative Assistants

"I work for an organization committed to making the province more accessible for all Ontarians. As the project manager for a large recruitment project, I needed someone who could train a large group of staff and consultants about how to provide excellent customer service to people with disabilities. Sandy's 'Person to Person' training was exactly what I needed. It was engaging, informative and interactive. More importantly, it taught people how to change their focus from disability to 'diff-ability'."

-Ottavio Cicconi, Ontario Public Service

"Over the past 3 years Sandy Johnston has provided a full range of consultation and staff training services pertaining to Accessibility for Georgian College, and in particular, the Centre for Access and Disability Services on the Barrie Campus. Sandy's professionalism, insight and passion has been instrumental in keeping the College in step with evolving Legislation and creating an educational environment which embraces and encourages the success of individuals with disabilities."

Chris Gunnell
Manager - Centre for Access and Disability Services / Georgian College

"The Corporation of the Town of Midland retained Sandy in 2004, 2005, and 2007, to provide sensitivity training for staff. The training sessions were very well facilitated which led to active participation by all in attendance. Course materials were relevant, helpful and of a nature that provides for future reference. The sessions met our expectations and provided training for which all attending found very interesting, helpful and applicable when providing effective and efficient public service to persons with a range of disabilities."

Ted Walker, CAO
Corporation of the Town of Midland

"With accessibility requirements expanding, it is a challenge for local municipal officials to keep up. Sandy Johnston of Effective Accessibility Consulting helps the Town of Penetanguishene bridge the gap between the written codes and accessibility for our community. Sandy is always willing to attend a site visit, sit in on a meeting or comment on building plans. She then makes concrete recommendations for the Town's implementation."

E.J. Rath, CMO, C.A.O.
Town of Penetanguishene

Accessible Customer Service Training Comments:

"I now have a better understanding of what a diffability is and how difficult daily tasks can be to complete. I will be more conscience of what people's needs may be, because not all diffabilities can be seen or recognized"

"This was a well done and credible session as is was delivered by a person who lives this. Well done - Thank you!"

"Sandy is an amazing facilitator. Very engaging and keeps your interest. Very personable and excellent communication."

"This workshop is so excellent - the exponential components are so effective... Thanks to Sandy for bringing her heart & soul to this!"

"Thank you so very much... I have taken away an abundance of new information that I can apply in my classroom tomorrow!"

"Sandy is a great presenter who has a dynamic voice. She is exceptionally knowledgeable on her subject!"

"Impressed that our facilitator actually has a diffability. Makes you think about what is being presented. Adds emotion to the learning process."

"Thank you for this wonderful, active workshop. Your interaction and facilitation skills are phenomenal. Great resources!"

Accessible Customer Service Train - the - Trainer Comments

"The workshop was very well organized and easy to follow. Having to prepare and present your own presentation was a great idea - helped build confidence on information acquired over the three days!"

"Fantastic - super knowledgeable. Great use of personal stories and examples. Good use of audience!"

"I really enjoyed your style of presenting your enthusiasm for the subject. My boss took a similar course and after looking through the content/activities, your training seems much more interactive which I feel is very valuable!"

"I like the way you break up the session with different activities, it keeps the audience involved and focused!"

"Thank you for providing me with some level of confidence so hopefully I can persevere through the upcoming training sessions!"