diffability: we all have different abilities!

Courses

Accessible Customer Service Management Overview Workshops

Date: January 23, 2012 - SuiteWorks, Barrie, ON
Time: 1:00 p.m. to 4:00 p.m.

Maximum participants: 30

Cost: $50 per person + HST (13%)
Greater Barrie Chamber of Commerce and Oro-Medonte Chamber of Commerce members receive a 10% discount. Non-profit organizations receive a 15% discount.

This three hour management overview is an elevated level of the accessibility legislation which is tailored to meet the needs of your organization. The Accessible Customer Service Management Overview includes the requirements and priorities that your organization must consider to comply with the legislation. This session will assist your management staff to move ahead with implementing the requirements of the Accessible Customer Service Standard, Ontario Regulation 429/07. The content of this session is appropriate for Directors, Chief Executive Officers, Chief Administrative Officers and Senior Management or any other staff members responsible for developing your organization's policies and training. This session does not meet the requirements of Accessible Customer Service Training as defined by the Accessibility for Ontarians with Disabilities Act Customer Service Standard.

How to Register

Complete the printable registration form and return via fax (705)722-7014 or email at info@effectiveaccessibility.ca

Online registration, click here

If you require the registration form in an alternative format, please let us know.

If you prefer to register over the phone or require further information, please contact our office at (705)735-6177.

3 Hour - Accessible Customer Service Workshop

Date: January 23, 2012 - SuiteWorks, Barrie, ON
Time: 9 a.m. to 12 p.m.

Maximum participants: 30

Cost: $65 per person + HST (13%)
Greater Barrie Chamber of Commerce and Oro-Medonte Chamber of Commerce members receive a 10% discount. Non-profit organizations receive a 15% discount.

This fun, interactive and educational workshop brings understanding of the issues experienced by those who have a disability. Participants will engage in disability simulations, have discussions on the six main categories of disabilities, learn effective communication strategies for serving clients with disabilities, as well as examine barriers that exist for people with disabilities. This workshop meets all the requirements of the Accessible Customer Service Standard, Ontario Regulation 429/07.

How to Register

Complete the printable registration form and return via fax (705)722-7014 or email at info@effectiveaccessibility.ca

Online registration, click here

If you require the registration form in an alternative format, please let us know.

If you prefer to register over the phone or require further information, please contact our office at (705)735-6177.

3-Day Accessible Customer Service Train-the-Trainer Workshop

Date: TBD
Time: 9:00 a.m. to 4:00 p.m.

Maximum participants: 20

Cost: $1,695 per person + HST (13%)
Greater Barrie Chamber of Commerce and Oro-Medonte Chamber of Commerce members receive a 10% discount. Non-profit organizations receive a 15% discount.

This three day comprehensive Accessible Customer Service Train-the-Trainer Workshop is designed to train individuals in your organization to successfully train your remaining staff members, volunteers, agents and contractors to become compliant with the Accessibility Standards for Customer Service.

How to Register

Complete the printable registration form and return via fax (705)722-7014 or email at info@effectiveaccessibility.ca
PDF Format

Online registration, click here

If you require the registration form in an alternative format, please let us know. If you prefer to register over the phone or require further information, please contact our office at (705)735-6177.